
FAQ
When will my order ship?
Orders are produced and shipped by our print‑on‑demand partner, Gelato. Typically production takes 1-2 days, then shipping takes 4-12 days depending on your location. Once shipped, you'll receive a tracking number.
What happens if there is a defect, mistake or my order is lost?
If, after a few days, there’s still no update in your tracking, or you never got your order, just send me an email. I’ll coordinate with Gelato to look into it and either resend your item or issue a refund, whatever the situation calls for.
If your order arrives with a print error, damage, or the wrong item, please email me a photo. Once verified, Gelato will send you a replacement free of charge.
Email address: info@lewixart.com
Can I cancel or edit my order after placing it?
Once the order is submitted to Gelato, changes are usually not possible. If it hasn’t begun production, I’ll see if changes or cancellation are available.
Email address: info@lewixart.com
How do I contact customer service?
Email address: info@lewixart.com